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Returns and Exchanges

Our software provides user-friendly return and exchange tools that smoothly integrate with existing systems. With our services you can easily embed a returns portal directly onto your website, allowing customers to initiate returns and exchanges based on your specified parameters.

Affordable
2-day shipping

AMAZON FBM and
FBA

Easy-to-understand
pricing

We Offer Wide range of fulfillment services

Transparency of
performance for
accountability

Hands-off fulfillment
so you can focus on
everything else

Return / Exchange Control

If you prefer more control, you can also choose to handle returns manually or offer a customized return experience. With our expertise in reverse logistics, we can efficiently fold, bag, and restock products for future orders. Rest assured, every return will be attentively inspected to meet your brand’s high standards.

In our latest software version, you can expect the following functionalities:

  • Efficient handling of returns, including inspection and disposition based on your instructions.
  • Hassle-free and smooth product exchanges for customers who wish to exchange an item.
  • Easily generate and send return shipping labels to customers via email.

Frequently Asked Questions

What is your returns and exchanges policy?

Our returns and exchanges policy is designed to ensure customer satisfaction. We accept returns and exchanges within a specified timeframe, typically within 30 days of the purchase date. Please refer to our policy page for detailed information on eligibility, conditions, and procedures.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team or log in to your account on our website. Provide the necessary information, such as your order number, item details, and reason for return or exchange. Our constantly available team will guide you through the process and provide detailed and clear instructions for returning the product.

Are there any conditions for returns or exchanges?

Yes, there may be certain conditions for returns and exchanges. Typically, the item should be in its original condition, unused, and in its original packaging. Some products, such as perishable items or customized products, may be excluded from returns or exchanges for health and safety reasons. Please refer to our policy for specific conditions.

Is there a cost associated with returns or exchanges?

The cost associated with returns or exchanges may vary depending on the reason and our policy. In some cases, such as a defective or damaged item, we may cover the return shipping costs. However, for general returns or exchanges, the customer may be responsible for the return shipping fees. Please refer to our policy for detailed information.

How long does it take to process a return or exchange?

Once we receive the returned item, we aim to process returns or exchanges as soon as possible. The processing time may vary depending on the volume of returns and exchanges. We strive to complete the process within a reasonable timeframe and will keep you updated on the status of your return or exchange.